Frequently asked questions (FAQ)

Do I have some warranty if I buy a product from your store?

  • It is indicated in our online store which products have a warranty.

What is included in warranty?

  • Warranty covers all failures of a product that weren’t caused by external factors. 

What is excluded from the warranty?

  • Damage caused by:
    too high operating temperatures,
    wrong usage,
    any kind of external influences,
    exposure to chemicals.
  • Wearing parts.

What payment options do you offer?

  • We offer many payment options, such as: credit/debit cards, paypal, wired bank transfer…

How long does the shipping take?

  • Shipping depends on many factors like: location of destination country, shipping courier, current situations around the world because of pandemic. It usually takes 2-3 weeks to reach countries outside the Europe.

Will I get money back if I don’t receive my package?

  • Yes. If the tracking history shows that you didn’t receive the package you will get money back.